BACKORDER POLICY
In the event an item you requested does not ship with your order, please reorder the item with your next shipment. Or if you prefer, we can place the item on a “Ship On Arrival” status.
SALES POLICY
BrandsDownTown sales policy is to sell and ship directly only to Retailers who stock and resell the merchandise we distribute. These retailers must have a permanent business location with consistent business hours and be open to the public. BrandsDownTown reserves the right to refuse to sell to any dealers who fail to meet these criteria.
PAYMENT TERMS / CREDIT POLICY
Open account terms are available to customers with approved credit. BrandsDownTown offers a 1% discount for accounts that pay their balance by the 10th of the following month (1%10th Prox.), the payment received after the 10th will be NET, no discount allowed. There will be a 1.5% monthly service charge on past-due balances not paid before the end of the month.
FREIGHT POLICY
Your minimum order amount is available on www.brandsdowntown.com under ‘My Profile, from your salesperson, or customer service. All truck and common deliveries carry a flat $24.00 charge. Certain classes of freight are excluded from contributing to your order minimum. Items designated as “Freight Excluded” contain *FE* in the product description. The excluded freight classes include but are not limited to salt & salt blocks, pine shavings, concrete & mortar mix, pelletized & lawn lime, soils & sand, mulches, gravel & decorative rock, select animal feeds, and bulk fertilizer. If your delivery requires special handling please contact your salesperson or customer service for special freight terms. If you do not meet the minimum order or you require shipment before your scheduled day, we can ship the product via UPS or common carrier freight collection.
PRICING POLICY
Items will be shipped at prices prevailing at time of shipment. Volume price programs are available Key Dealer (paint stores), Super Buy I and Super Buy II are subject to minimum annual volume requirements. Please contact your sales person or customer service for additional information.
RETURN POLICY
Please contact your salesperson or customer service for return authorization. NO CREDIT CAN BE ISSUED WITHOUT A RETURN AUTHORIZATION. Returns are not accepted on items over 6 months from the date of sale. A 15% restocking charge may be charged on returns (please contact your salesperson or customer service for details). Please call your salesperson or customer service for assistance. ALL AMMUNITION SALES ARE FINAL. NO RETURNS
WARRANTIES: DISCLAIMERS
All products sold by Seller are manufactured by others, not Seller. Seller shall have no obligation or liability to the buyer or to third persons under, and seller hereby disclaims, any express or implied warranty on any products sold by the seller (other than the warranty that seller has good title to said products). without limiting the generality of the foregoing, the seller disclaims and excludes any implied warranty of merchantability or fitness for a particular purpose with respect to products sold by it, and the seller further disclaims and excludes any warranty that the products sold will be delivered free of the rightful claim of any third person by way of infringement or the like. upon request, however, the seller shall assign to the buyer any warranties the seller receives from the manufacturer of any products sold hereunder.
WILL CALL / PICK UP ORDERS
Brandsdowntown provides a will-call counter between 8:00 am and 4:00 pm Mon-Fri. Please allow two hours from the time you place your order before you pick it up. If your will-call order includes items stocked at our secondary facility they are transferred at 11 am daily. We need your order before 10 am to ensure a timely transfer. Bulk orders placed after 10 am will be available for pick up at will-call the following day.) Please contact customer service or your salesperson with questions regarding item location or order pick-up.
RETURN DAMAGED / DEFECTIVE POLICY
Please contact your salesperson or customer service.